Shipping Policy
At Himalaya Herbal Veda, we are committed to ensuring that your orders are processed and delivered to you in a timely and efficient manner. This Shipping Policy outlines important details regarding the shipping process, delivery timelines, costs, and other related information.
1. Shipping Locations
We currently ship our products across India. Unfortunately, we do not offer international shipping at this time.
2. Processing Time
Order Processing: Once your order is placed, it will be processed and dispatched within 1-2 business days (excluding weekends and public holidays). During busy periods or special promotions, processing times may be slightly delayed, but we will notify you if there are any significant changes.
Order Confirmation: You will receive an order confirmation via email once your order has been successfully placed. This email will include your order details and an estimated delivery date.
3. Shipping Methods and Delivery Time
We partner with reputable courier services to ensure your order reaches you safely and on time. Delivery times may vary based on your location:
Standard Delivery (Free Shipping):
For most locations in India, we offer free standard shipping. Once dispatched, you can expect delivery within 3-7 business days, depending on your location.- Metro Cities: 3-5 business days
- Non-Metro Cities and Remote Areas: 5-7 business days
Expedited Shipping (if applicable):
We may offer expedited shipping options for faster delivery at an additional cost. If this option is available, it will be displayed at checkout, and you can expect delivery within 1-3 business days.
4. Shipping Costs
- Free Shipping: We offer free standard shipping on all orders across India.
- Expedited Shipping: For expedited shipping, if applicable, the cost will be calculated based on your delivery location and displayed at checkout.
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your order. You can use this information to monitor your package’s progress as it makes its way to you.
6. Shipping Address
It is your responsibility to provide a complete and accurate shipping address during the checkout process. Please double-check your address details to avoid any delays or delivery issues. If you realize that there is an error in your shipping address after placing the order, please contact us immediately at info@himalayaherbalveda.com. We will do our best to assist you, but we cannot guarantee that changes can be made once the order has been processed.
7. Delivery Issues
If your package is delayed or you experience any issues with delivery, please reach out to us at info@himalayaherbalveda.com, and we will investigate the matter with our shipping partners.
Lost or Stolen Packages: Himalaya Herbal Veda is not responsible for lost or stolen packages once they have been marked as delivered. If you suspect your package has been lost or stolen, please contact us, and we will work with the courier service to resolve the issue.
Undeliverable Packages: In the event that your package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipping. Additional shipping charges may apply in this case.
8. Delivery Delays
While we strive to deliver your order within the estimated time frame, unforeseen circumstances such as natural disasters, strikes, or other events outside our control may cause delays. We will notify you if your delivery is significantly delayed.
9. Out-of-Stock Items
If an item in your order is out of stock, we will notify you as soon as possible and provide options, including waiting for the item to be restocked, selecting an alternative product, or receiving a full refund for the out-of-stock item.
10. International Shipping
At this time, we do not offer international shipping. We only ship within India.
11. Contact Us
If you have any questions or concerns about our Shipping Policy, please feel free to reach out to us:
Himalaya Herbal Veda
207, Palhar Nagar, Airport Road, Indore, Madhya Pradesh – 452006
Email: info@himalayaherbalveda.com
