Refund and Returns Policy

Return and Refund Policy

At Himalaya Herbal Veda, customer satisfaction is our top priority. We strive to provide the best products and services, but we understand that there may be occasions when you need to return a product or request a refund. This Return and Refund Policy outlines the conditions and process for returns, exchanges, and refunds.

1. Returns

We accept returns on products that meet the following conditions:

• Eligibility for Return: Products must be unused, unopened, and in their original packaging.
• Return Window: Returns must be initiated within 7 days of the delivery date.
• Non-Returnable Items: Certain products such as opened supplements, consumables, or items damaged due to improper use or handling are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Send an email to info@himalayaherbalveda.com with your order number, reason for return, and details of the product(s) you wish to return.

2. Return Authorization: Once your return request is approved, we will provide you with instructions for returning the product.

3. Ship the Product: Please ensure the product is securely packaged and returned to the following address:

   Himalaya Herbal Veda
   207, Palhar Nagar, Airport Road, Indore, Madhya Pradesh – 452006

   Customers are responsible for the cost of return shipping, except in cases of defective or damaged products.

4. Inspection and Approval: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. You will be notified of the approval or rejection of your return.

3. Refunds

Refunds are issued under the following conditions:

• Approved Returns: Once your return is approved, we will process the refund to your original payment method within 7-10 business days.
• Partial Refunds: In some cases, partial refunds may be granted for items that are returned in damaged condition or show signs of use.
• Non-Refundable Items: Shipping fees and items marked as final sale or non-returnable are not eligible for refunds.

4. Refund Process

Once your return has been received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed automatically to your original method of payment. Please note:

• Processing Time: Refunds may take 7-10 business days to appear in your account, depending on your bank or credit card provider.
• Shipping Costs: Original shipping costs are non-refundable, except in cases of incorrect or damaged products.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at info@himalayaherbalveda.com with details and a photo of the defective or damaged item. Exchanges must be requested within 7 days of receiving the product.

6. Damaged or Incorrect Items

If you receive a product that is damaged or incorrect:

• Contact Us Immediately: Email us at info@himalayaherbalveda.com within 48 hours of receiving the product.
• Provide Proof: Please include a clear photo of the damaged or incorrect item along with your order details.
• Replacement or Refund: We will arrange for a replacement or provide a full refund, including shipping costs, at no additional charge to you.

7. Cancellations

Orders can be canceled before they are shipped. To cancel your order, please contact us as soon as possible at info@himalayaherbalveda.com. If your order has already been shipped, you will need to follow the return process outlined above.

8. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

Himalaya Herbal Veda
207, Palhar Nagar, Airport Road, Indore, Madhya Pradesh – 452006
Email: info@himalayaherbalveda.com